Handling Refunds
1. Refunds:
- Requesting Refunds: To request a refund, users must submit a detailed request including the transaction information and reason for the refund.
- Refund Processing: Refunds are processed according to the Platform’s refund policy and may take up to 15 working days. Refunds are issued to the original payment method.
- Refund Eligibility: Refunds are granted based on the nature of the issue and compliance with the Platform’s refund policy.
2. Refund Considerations:
- Mistaken Purchases: Refunds may be granted if a package was bought mistakenly. Requests must be received within 48 hours of the purchase.
- Service Non-Delivery: If a Freelancer fails to deliver the agreed-upon service, Employers may be eligible for a refund after a review.
- Service Quality Issues: If the delivered service does not meet the agreed-upon specifications or quality, a partial or full refund may be considered.
- Duplicate Payments: If a duplicate payment is made, users may request a refund for the extra charge.
- Technical Issues: Refunds may be granted if a payment was made but not correctly processed due to technical errors on the Platform.
3. Non-Refundable Fees:
- Fee Exclusions: Certain fees, such as transaction and listing fees, may be non-refundable. These exclusions are specified during the transaction or listing process.
By using Electrify10x.com, you acknowledge and agree to the fee structure, payment methods, and processes outlined above, as well as the procedures for handling disputes and refunds.
