Effective from 5th December 2024

At Electrify10x.com, safeguarding your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information while you use our freelancing platform. By using our services, you agree to the practices described here.

We encourage you to read this document carefully to understand how your data is handled.

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1. Information We Collect

a) Personal Information

When you register or interact with our platform, we collect:

• Account Information: Name, email, and password. These details are strictly private and not shared publicly.
• Profile Information: Skills, work history, education, certifications, portfolio, and profile picture. Public visibility of this information is limited to what’s necessary for collaboration.
• Contact Information: Used only for communication purposes. Contact details such as email and phone numbers are not visible to other users without your explicit consent.

b) Project and Task Data

• Details about projects, tasks, proposals, and communications shared between users for collaboration.
• Attachments or files uploaded to projects/tasks as part of execution.

c) Payment Information

• Financial data such as payment methods and billing addresses, processed securely via third-party payment gateways. We do not store full payment details.

d) Automatically Collected Data

• Device and Usage Data: IP address, browser type, operating system, device type, and interaction data (e.g., login timestamps, page views).
• Cookies and Tracking Data: For remembering preferences, enhancing user experience, and analyzing platform traffic.

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2. How We Use Your Information

Your data is used to:

1. Facilitate user interactions and enable project/task execution.
2. Verify accounts to maintain platform integrity.
3. Process payments, generate invoices, and maintain records for transparency.
4. Improve platform functionality, resolve technical issues, and enhance user experience.
5. Provide customer support and handle disputes when necessary.
6. Send important updates, including changes to terms, policy updates, and relevant notifications.

Communication Preferences:
You can manage email and notification settings through your account or by using the “unsubscribe” option in emails.

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3. Information Sharing

We respect your privacy and only share your data under these circumstances:

• With Other Users:
  • Profile details such as skills, work history, and portfolio may be visible to others to facilitate collaboration.
  • Private Details: Information like email, phone number, or payment data is never shared with other users.
• With Third Parties: Payment gateways, analytics providers, or legal entities (when required by law).
• Public Areas: Content you voluntarily share in public forums, project descriptions, or reviews may be visible to others on the platform.

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4. Public Content and User Responsibility

Electrify10x.com allows users to share information through project postings, proposals, reviews, or forums. While using these features, users must adhere to the following guidelines:

1. Sharing Information:
   • Freelancers: Information like your skills, portfolio, and work history is visible to employers to facilitate collaboration.
   • Employers: Project details (excluding personal contact information) are visible to freelancers for task execution.
2. Prohibited Activities:
   • Personal Contact Details:
     Sharing or exchanging personal contact details such as email addresses, phone numbers, or social media identities through our platform is strictly prohibited.
   • Why This is Important:
     This policy ensures all communication and transactions occur within the platform, enhancing transparency and maintaining a secure environment for all users.
   • Consequences for Violation:
     If any user (freelancer or employer) is found exchanging personal contact details or engaging in similar activities, Electrify10x.com reserves the right to take strict action, including removal of the offending user(s) from the platform.
3. Caution in Public Areas:
   • Content posted in public areas (e.g., forums or reviews) can be seen by other users. Exercise caution when sharing any information in such spaces.

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5. Cookies and Tracking Technologies

We use cookies to improve platform performance and provide personalized services.

• Types of Cookies:
  • Essential Cookies: Required for the platform to function (e.g., login sessions).
  • Performance Cookies: Help analyze usage patterns.
  • Preference Cookies: Store user preferences for convenience.
• Managing Cookies: You can disable cookies in your browser settings, though this may affect functionality.

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6. Payments & Transactions

At Electrify10x.com, we prioritize the security and reliability of all financial transactions on our platform. Below are the key measures and processes we follow to ensure a safe payment environment for users:

a) Payment Processing

• All payments on Electrify10x.com are processed through worldwide recognized third-party payment gateways that comply with the highest industry security standards, such as PCI DSS (Payment Card Industry Data Security Standards).
• These gateways use robust encryption and fraud detection systems to ensure your financial information is protected during transactions.
• We do not store your complete payment details, such as credit card or bank account numbers. Only essential payment metadata is retained for transaction verification and record-keeping purposes.

b) Secure Invoicing and Payment Transparency

• Freelancers receive secure payments for completed tasks/projects after approval by employers.
• Employers are charged only after both parties agree to project/task terms, ensuring mutual transparency.
• Automated invoice generation ensures clear documentation of all transactions for easy reference.

c) Fraud Prevention Measures

To maintain a trustworthy platform, we have implemented the following fraud prevention practices:

1. Verification of Accounts: Both freelancers and employers undergo verification processes to validate their identity and ensure authenticity.
2. Monitoring of Activities: We actively monitor transactions and communications for suspicious patterns or activities that could indicate fraudulent behavior.
3. Escrow-Like Protection: Payment to freelancers is held securely until the employer confirms satisfactory completion of the work. This process protects both parties and prevents payment disputes.
4. Reporting and Action: Users can report any fraudulent or suspicious activities through our platform. Reported issues are investigated promptly, and strict action is taken against violators, including account suspension or removal.

d) Why You Can Trust Electrify10x.com

• Your Security is Our Priority: By using globally trusted payment systems and adhering to best practices, we strive to create a safe environment for your financial transactions.
• Reliability: Our dedicated support team is available to assist with payment-related issues, ensuring a smooth and worry-free experience.
• Fair Resolution: In case of disputes, our mediation team works to resolve the issue fairly for all parties involved.

For further inquiries about payment security, feel free to contact us at contact@gujjuai.com.

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7. Data Retention

Electrify10x.com is committed to retaining user data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Below are the key principles we follow regarding data retention:

a) Purpose of Data Retention

• Account Management: We retain your personal and transactional data to maintain your account, facilitate collaborations, and enable seamless communication between freelancers and employers.
• Legal Compliance: Some data may be retained to comply with legal obligations, enforce our terms of service, and resolve disputes.
• Platform Improvement: Aggregated and anonymized data may be stored for analytics, platform improvements, and troubleshooting, without compromising user privacy.

b) Retention Periods

• Account Information: Your account details (e.g., name, email, profile data) are retained as long as your account remains active on the platform. Upon account closure, we delete or anonymize your personal data, except where retention is required by law or legitimate business interests (e.g., for tax or legal purposes).
• Transaction Records: Payment and transaction data are retained for up to seven years or as required by financial regulations and auditing practices.
• Communication History: Messages and interactions between freelancers and employers are retained to ensure transparency and resolve potential disputes.

c) User Control over Data

• You can update or delete most of your account information directly through your profile settings.
• If you wish to request the deletion of additional data, you may contact us at contact@gujjuai.com. Please note that some data may be retained for legitimate purposes, as outlined above.

d) Data Security During Retention

• Retained data is stored securely on servers with robust protection measures, including encryption, firewalls, and access controls.
• We perform regular audits and updates to our security protocols to safeguard retained information from unauthorized access or breaches.

e) Retention After Account Termination

• For Freelancers and Employers: If your account is deactivated or terminated, certain data (e.g., invoices, transaction history) may still be retained for compliance, legal, or legitimate operational reasons.
• Anonymization: Wherever possible, we anonymize data no longer linked to an identifiable individual.

f) Exceptions to Deletion Requests

• Legal Requirements: Data cannot be deleted if it is required to comply with regulatory or legal obligations.
• Dispute Resolution: Data involved in active disputes or claims will be retained until the matter is resolved.

g) Contact for Data Concerns

If you have any concerns about our data retention practices, please email us at contact@gujjuai.com, and we’ll address your queries promptly.

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8. Data Security

At Electrify10x.com, we prioritize the security of your personal and transactional data to protect you against unauthorized access, loss, or misuse. Below are the measures we implement to ensure your data is secure:

a) Strong Password Policy

• To safeguard user accounts, we enforce a strong password policy requiring passwords to meet the following criteria:
  • Minimum 6 characters in length.
  • At least 1 uppercase letter (A-Z).
  • At least 1 lowercase letter (a-z).
  • At least 1 special character (e.g., !, @, #, $).
  • At least 1 number (0-9).
• This ensures that all user accounts are protected with the highest level of security, minimizing the risk of unauthorized access.

b) Encryption

• All sensitive data, including passwords, is encrypted during storage and transmission using industry-standard protocols such as SSL/TLS.
• We do not store plaintext passwords; instead, they are hashed and stored securely in our system.

c) Secure Storage

• User data is stored in secure servers with multiple layers of protection, including firewalls, access restrictions, and continuous monitoring for vulnerabilities.

d) Fraud Prevention & Detection

• We have systems in place to detect and prevent fraudulent activity on the platform. Suspicious transactions or behavior are flagged for review and may lead to account suspension or other appropriate action.

e) Regular Security Audits

• Our platform undergoes regular security assessments to identify and mitigate risks. Updates are applied promptly to address vulnerabilities.

f) User Responsibilities

• While we ensure robust security measures, users must also play their part by:
  • Keeping login credentials confidential.
  • Avoiding password reuse across multiple platforms.
  • Reporting any suspected unauthorized access to their account immediately.

g) No Absolute Guarantee

• Despite our best efforts, no system is entirely foolproof. In the rare event of a data breach, affected users will be notified promptly, and corrective actions will be taken to mitigate any risks.

By combining robust platform security with user accountability, we strive to create a safe and trustworthy environment for all freelancers and employers.

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9. Third-Party Services

Electrify10x.com works with third-party services to enhance functionality and streamline operations. Below are key details about how these services interact with your data:

a) Payment Gateways

• We use globally recognized third-party payment gateways to process transactions securely. These providers comply with international security standards (e.g., PCI DSS).
• Your financial data is processed directly by these gateways and is not stored on our servers.

b) Analytics Tools

• We may use analytics tools to monitor user behavior and improve platform functionality. These tools collect anonymized data and do not personally identify users.

c) Data Sharing with Third Parties

• We only share information with third parties when absolutely necessary for providing services (e.g., payment processing, legal compliance).
• All third-party providers are required to handle your data securely and in compliance with applicable laws.

d) External Links

• Our platform may contain links to external websites. We are not responsible for the privacy practices of these sites and encourage users to review their privacy policies before sharing information.

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10. Your Rights as a User

At Electrify10x.com, we value transparency and respect your rights regarding the personal data you provide. Below are the rights you have as a user of our platform, tailored to align with our platform’s features and capabilities:

a) Access and Review

• You have the right to access and review the personal information associated with your account. This can be done through your account settings or by contacting us directly.

b) Correction of Data

• If you notice any inaccuracies in your personal data, you can update your profile information (e.g., name, email address) through your account settings. For assistance, contact our support team at contact@gujjuai.com.

c) Data Portability

• You have the right to access and download your personal data for your reference. On our platform, you can manually copy or download your profile information and transaction history directly from your account dashboard.
• If additional assistance is required for retrieving specific data, you can contact our support team at contact@gujjuai.com.

d) Account Deletion and Data Erasure

• If you wish to delete your account, you can request this through your account settings or by contacting us. Once your account is deleted:
  • Most of your personal information will be permanently erased.
  • Certain data may be retained to comply with legal or regulatory obligations (e.g., transaction records for tax purposes).

e) Notifications of Rights

• We ensure that users are informed of their rights and any updates to how their data is handled.

How to Exercise Your Rights

To exercise any of these rights, email us at contact@gujjuai.com with your request. We may require verification of your identity to process your request.

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11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy as needed to reflect changes in our practices, services, or legal requirements.

a) Notification of Changes

• Any changes to this policy will be communicated through one or more of the following methods:
  1. Posting an updated version on our website.
  2. Sending an email notification to registered users.
  3. Displaying a prominent notice on our homepage.

b) Effective Date of Changes

• Updates will take effect from the date specified in the revised Privacy Policy. Continued use of our platform after this date constitutes your acceptance of the changes.

c) User Responsibility

• We encourage users to review this policy periodically to stay informed about how we protect their data and privacy.

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12. Contact Us

If you have any questions, concerns, or need clarification regarding this privacy policy or how we handle your data, feel free to reach out to us. We are committed to addressing your concerns and ensuring a safe and transparent experience on our platform.

You can contact us at:

Electrify10x Solutions
Ellorapark, Vadodara, INDIA – 390023
Email: contact@gujjuai.com

We encourage you to reach out for any specific issues or queries related to your account, data processing, or privacy rights.